Privacy Policy

Last updated: June 2026 - This Privacy Policy applies to the website https://ipagain.com operated by IPAGAIN Intellectual Property Services.

1. Who We Are

IPAGAIN Intellectual Property Services is a registered IP professional firm based in Navi Mumbai, Maharashtra, India. We provide trademark registration, copyright registration, design registration, IP enforcement, and related intellectual property advisory services.

Our principal place of business is: 1001, A Wing, Indraprastha Building, Plot 21, Sector 01, Karanjade, Panvel, Navi Mumbai - 410206, Maharashtra, India.

You can contact us regarding privacy matters at ip@ipagain.com or by calling +91 81040 93200.

2. What Information We Collect

We collect two categories of information: information you provide to us directly, and information collected automatically when you visit our website.

Information You Provide

When you use our contact form, request a consultation, or communicate with us by email or phone, we may collect:

• Your full name
• Email address
• Phone number
• The nature of your IP matter or enquiry
• Any documents or information you share with us in connection with your IP matter
• Business name or brand name (where relevant)

You are not obligated to provide this information. However, without it, we may not be able to respond to your enquiry or provide services.

Information Collected Automatically

When you visit ipagain.com, our servers and third-party analytics tools automatically collect certain technical information, including:

• Your IP address (used to determine approximate geographic location at country/city level only)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL (how you found our website)
• Date and time of your visit
• Device type (desktop, mobile, tablet)

This data is collected in aggregate and anonymised form. We do not use it to identify individual users.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to understand how visitors use our site. A cookie is a small text file stored on your device. Below is a description of the cookies we use:

Strictly Necessary Cookies

These cookies are required for our website to function. They do not collect personal information and cannot be disabled:

• cookie_consent - Stores your cookie consent preference (accepted or declined) so we do not show the banner repeatedly. Set by our website. Expires after 1 year.

Analytics Cookies (Optional)

These cookies are only set if you click "Accept" on our cookie banner. They help us understand traffic patterns and improve our website:

• Google Analytics (GA4) - _ga, _ga_*, _gid - Google Analytics collects anonymous data about pages visited, session duration, and general location. Data is processed by Google LLC. Retention: 26 months. See Google's Privacy Policy.
• Microsoft Clarity - _clck, _clsk, CLID, ANONCHK - Microsoft Clarity records session replays, heatmaps, and click patterns to help us improve user experience. No personally identifiable information is captured. See Microsoft's Privacy Statement. Retention: 1 year.

If you click "Decline," analytics cookies are not set and Google Analytics tracking is disabled for your browser session.

Managing Your Cookie Preferences

You can change your cookie preference at any time by clearing your browser's local storage (the consent setting is stored there, not as a cookie). You can also control cookies through your browser settings - most browsers allow you to block or delete cookies. Note that disabling all cookies may affect the functionality of some websites.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to enquiries - We use your name, email, phone number, and the details of your matter to respond to your consultation requests and provide IP advisory services.
• Service delivery - If you instruct us to handle your IP matter, we use your information to prepare and file trademark applications, copyright registrations, design applications, or other filings on your behalf.
• Website improvement - Aggregated analytics data helps us understand which pages are most useful, how visitors navigate the site, and where we can improve the user experience.
• Legal and regulatory compliance - We may retain records as required under applicable Indian law, including professional obligations under the Trade Marks Act, 1999, the Copyright Act, 1957, and other relevant statutes.
• Communication - We may send you email communications related to your ongoing IP matter, such as status updates, hearing dates, or renewal reminders. We do not send unsolicited marketing emails.

We do not use your personal information for automated decision-making, profiling, or any purpose unrelated to the services described above.

5. Legal Basis for Processing

Under applicable data protection principles, we process your personal information on the following legal bases:

• Contract performance - When you engage us for IP services, processing your information is necessary to fulfil our contractual obligations to you.
• Legitimate interests - We have a legitimate interest in understanding how our website is used so we can improve it, provided this does not override your privacy rights.
• Consent - For optional analytics cookies, we process data only after you have given explicit consent through our cookie banner.
• Legal obligation - We may process or retain data where required by applicable Indian law or regulatory requirements.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party. We share data only in the following limited circumstances:

• Service providers - We share data with Google (Analytics) and Microsoft (Clarity) solely for the purpose of operating our website analytics. These providers act as data processors under contractual obligations and may not use your data for their own purposes.
• IP India Registry - If you instruct us to file on your behalf, your name and address will be submitted to the Office of the Controller General of Patents, Designs and Trade Marks (CGPDTM) as required by law. This is a statutory requirement, not discretionary.
• Legal process - We may disclose information if required by a valid court order, government authority, or statutory obligation under Indian law.
• Business transfer - In the event of a merger or acquisition of our firm, client information may be transferred as part of that process, subject to equivalent confidentiality protections.

We require all third parties to handle your data in accordance with applicable data protection standards.

7. Professional Confidentiality

All information you share with IPAGAIN in connection with an IP matter - including the details of your brand, business strategy, pending or registered intellectual property, and any disputes - is treated as strictly confidential. This confidentiality obligation is a professional and ethical requirement applicable to registered trade mark agents, patent agents, and IP professionals under Indian law.

This duty of confidentiality survives the conclusion of any engagement and continues indefinitely, unless disclosure is required by law or expressly authorised by you in writing.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Contact form submissions - Retained for 3 years from the date of submission, after which they are securely deleted.
• Client matter records - Retained for 7 years from the conclusion of the matter, in accordance with professional record-keeping obligations.
• Google Analytics data - Retained for 26 months as per Google Analytics default settings.
• Microsoft Clarity data - Retained for 1 year.
• Cookie consent records - Stored in your browser's local storage until you clear it.

After the applicable retention period, data is securely deleted or anonymised.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These measures include:

• HTTPS encryption for all data transmitted between your browser and our website (enforced via HSTS)
• Access controls limiting who within our firm can access client information
• Regular review of our security practices
• Secure email communication for sensitive IP matters

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Your Rights

You have the following rights in relation to your personal information:

• Right to access - You may request a copy of the personal information we hold about you.
• Right to correction - You may request that we correct inaccurate or incomplete information.
• Right to deletion - You may request that we delete your personal information, subject to our legal and professional retention obligations.
• Right to withdraw consent - Where processing is based on your consent (e.g., analytics cookies), you may withdraw consent at any time by clearing your browser's local storage or changing your browser cookie settings.
• Right to object - You may object to processing based on legitimate interests where your privacy rights outweigh those interests.

To exercise any of these rights, contact us at ip@ipagain.com. We will respond within 30 days. We may need to verify your identity before fulfilling any request.

11. Third-Party Links

Our website may contain links to third-party websites, such as the IP India trademark search portal, government portals, or reference resources. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of any third-party site you visit.

12. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

14. Contact Us

For any privacy-related questions, requests, or complaints, contact us at: